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Our return policy

 

Exchanges

Vouchers can be exchanged free of charge subject to written confirmation by letter within 28 days of purchase. Exchanges after 28 days will incur a £20 administration charge. Experience vouchers can only be exchanged for alternative experience vouchers. As all tangible goods are supplied by third party suppliers it is not possible for us to exchange experience vouchers for any tangible products, such as wine cases, wine gift packs, hampers or flowers.
If the substituted experience costs more than the original gift voucher you must pay the difference, including the administration charge. If the exchanged gift voucher is lower in price we will hold the price difference on account, less the administration charge, until your next purchase or for a period of ten months, after which time these funds will no longer be available to spend. Exchanged vouchers then become non returnable, non refundable and non exchangeable.
To exchange your voucher you must send it recorded delivery with a covering letter detailing the reason for exchange and any additional payment (if applicable) to: Customer Services, Buyagift Ltd, 2nd Floor Kingmaker House, 15 Station Road, New Barnet, Herts, EN5 1NZ. We cannot despatch exchanged vouchers until the original voucher and full payment (if applicable) has been received by Buyagift customer services.

 

Refunds

You have the right to return any goods within 28 days of receipt and any vouchers within 28 days of purchase and a refund will be paid. Once you or your recipient has booked an experience with an operator you are bound by their Terms and Conditions (please make yourself aware of these at the time of booking). All refunds will be made to the person who purchased the voucher and the monies will be refunded directly to the credit card. All refunds are processed within 5 working days of receipt of voucher/ gift. Once processed, monies will take between 3 and 5 working days to show in the purchaser’s account. To request a refund you MUST return your voucher / gift via recorded delivery to Buyagift Ltd, Customer Services, 2nd Floor Kingmaker House, 15 Station Road, New Barnet, Herts, EN5 1NZ, along with a covering letter detailing the reason for your refund request.

 

 

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Call us now on 0208 275 5278 or email us at customerservices@tescogifts.com