Use the "Hot Links" below to go straight to your area of interest:

  1. Can I still buy gift experiences on Tesco gifts?
  2. I've already purchased a gift experience on Tesco gifts - can I still register my order?
  3. Can I pay by cheque?
  4. Can I still return /exchange my Tesco gifts order?
  5. What if I have had an issue with my Tesco gifts order?
  6. What happens to my Tesco gifts account details?
  7. When will I receive my clubcard points from my last Tesco gifts order?
  8. Why are you closing the site?
  9. Who can I call if I have any more questions?
  10. I have an experience voucher, how do I book?
  11. How can I get a refund / exchange my gift?
  12. I have a "Buyagift open voucher" how do I redeem it?
  13. I have lost my voucher, can I get a replacement?
  14. Can I extend the validity of my voucher?
  15. Still Not Sure?
  16. Having problems opening some of our pages?
Frequently Asked Questions

Please take a look at our FAQs. These should help you find the additional information you require - if you can't find the answer to your question, don't hesitate to contact us by clicking here for our contact details.

You can email us at any time of the day or night, 365 days a year. We endeavour to answer all email enquiries within three hours (during office hours). Our contact email address is: customercare@Tescogifts.com

If you prefer to speak to a member of our Customer Service Team, you can call us between 9am and 5.30pm Monday to Friday on 0208 275 5278.
 

1. Can I still buy gift experiences on Tesco gifts?

No, the Tescogifts website will no longer be trading, but you can still view and purchase our fantastic gift experiences here at Tesco direct.

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2. I’ve already purchased a gift experience on Tesco gifts - can I still register my order?

All orders already placed with Tescogifts before 16th Feb 2015 are still valid and can still be registered at the same site here.

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3. Can I still return /exchange my Tesco gifts order? What happens if I change my mind with an order I’ve already made from Tesco gifts?

You can still refund or exchange orders previously made from Tescogifts. To changed your gift experience or receive a refund, please call our customer service line on: 0208 275 5278

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4. What if I have had an issue with my Tesco gifts order?

If you’re experiencing issues an order placed on Tescogifts before 16th Feb, please call our customer service line on: 0208 275 5278

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5. What happens to my Tesco gifts account details?

Your Tescogift account will be closed and the details not passed on to any external parties. You will not be able to login to your account.

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6. When will I receive my clubcard points from my last Tesco gifts order?

Any clubcard points that you’ve accrued will remain attached to your clubcard account and you can earn more by purchasing gift experiences from Tesco direct.

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7. Why are you closing the site?

Tesco are committed to providing you with the best possible gift experience offering, so are transitioning Tescogifts onto the larger Tesco direct platform.

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8. Who can I call if I have any more questions?

Our customer service team will be able to help with any other questions you might have. Please call them on: 0208 275 5278

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9. I have an experience voucher, how do I book?

Please visit the Tesco Gifts activation website. You will be asked to enter your voucher code, pin number and your contact details.All the relevant information for your experience including locations, booking numbers and a comprehensive run down of what you will be doing on the day is available by clicking on the flags and the Agenda and Restrictions tabs.All you will need to do now is select where you want to go and call the supplier to book your experience. Please click the following link:http://www.tescogifts.com/activate/.

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11. How can I exchange my gift / get a refund?

For details of how to exchange your gift please click here.
For details of our refund terms and conditions please click here.

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12. I have a "Buyagift open voucher" how do I redeem it?

Once you have decided which experience you wish to redeem your Buyagift open voucher for, simply send the tear off slip from the left hand side of your voucher along with your address, a contact phone number and the details of the experience of choice to our Customer Services Team at Buyagift PLC, 2nd Floor, 15 Station Road, New Barnet, Herts, EN5 1NZ.

We recommend delivery is made via special delivery to ensure safe receipt. Open Vouchers should be kept safe and treated as money.

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13. I have lost my voucher, can I get a replacement?

If your voucher is lost or stolen (providing it has not already been redeemed) we can cancel it and provide a replacement voucher. There is a £10 administration charge for this service.

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14. Can I extend the validity of my voucher?

All Buyagift vouchers have a maximum of 10 months validity. If the voucher has not been utilised within this period we are happy to extend your voucher for you for an additional 10 months if the voucher has not been utilised or booked with the supplier during this time. Please note that there is a £20 administration charge for this service and if the activity has increased in price you will also need to pay the difference in price.

Vouchers can only be extended if they are still within their expiry date.

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15. Still Not Sure?

We are always happy to discuss any questions you may have with any aspect of our service. Please call us on 0208 275 5278 or email us with your query on customercare@Tescogifts.com

WE'RE HERE TO HELP :-)

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16. Having problems opening some of our pages?

Some of our pages are in pop ups to give you extra information whilst you are browsing.  If you are having problems opening some of our pages such as our gift pack in detail section, please ensure you have pop ups enabled for our website or that your pop up blocker is turned off.

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Call us now on 0208 275 5278 or email us at customerservices@tescogifts.com

Tescogifts has moved to Tesco direct!


Thank you for visiting Tescogifts.com. We are delighted to announce that Tesco gifts has migrated to Tesco direct and all of our fantastic gift experiences can now be found here alongside our thousands of other product ranges.

You'll be able to enjoy the same wonderful deals and clubcard points as before, as well as new exciting offers on our gift experiences.

Gift experiences previously purchased through Tesco gifts can still be registered as before, by visiting this link www.tescogifts.com/activate

If you have any questions or concerns relating to the closure of Tescogifts.com, please visit out FAQs page here.

We've loved being able to provide you with an array of unique and thrilling gift experiences over the last 6 years and are excited to be able to offer you the same brilliant products through Tesco direct.

Thank you from the Tesco Gifts Team!
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